FAQ

Question 1

HOW DOES THE CUSTOMER FILE A CLAIM?

Answer

To file a claim, a customer may either call our Customer Service Department at 1-800-453-8470 during business hours (8:00 am – 5:00 pm MST, Mon.-Fri.) or they may fill out a claim form online.

Question 2

WHAT DOES MY WARRANTY COVER?

Answer

The specific coverages for a contract are detailed on the contract itself. If the customer is unable to locate their contract, they may also contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470. In order to locate their warranty, the customer must provide either their warranty number or their Vehicle Identification Number (VIN). A Customer Service Representative will assist the customer with any questions they may have regarding their specific coverages.

Question 3

HOW DO I CONFIRM THAT A CUSTOMER’S CONTRACT IS PROPERLY REGISTERED WITH PERMAPLATE?

Answer

Please contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470. Please have prepared: Owner’s Name Warranty Number Date of Purchase Dealership Name from where the vehicle was purchased A Customer Service Representative will verify registration of the warranty.

Question 4

HOW IS A CUSTOMER’S WARRANTY TRANSFERRED?

Answer

The contract transfer form is required to be filled out. Click here to fill out form. Please note that not all contracts are transferrable. Contact our Customer Service if there is a question about the renewal of specific warranties/contracts.

Question 5

HOW IS THE WARRANTY RENEWED?

Answer

If the customer wishes to renew their contract at the end of the coverage period, they may return to an authorized dealer where they can purchase an additional contract at the prevailing retail rate. If the customer has moved, or if they are uncertain as to which dealerships in their area offer their specific contract, they may contact our Customer Service Department at 1-800-453-8470 or by emailing customerservice@permaplate.com. A Customer Service Representative will assist the customer in locating an authorized dealer near them. Please note that not all contracts are renewable. Contact our Customer Service if there is a question about the renewal of specific warranties/contracts.

Question 6

HOW CAN THE CUSTOMER GET A COPY OF THEIR WARRANTY?

Answer

The customer may either contact their selling dealership’s finance department, or they may contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470 to obtain a copy of their contract.

Question 7

CAN MY WARRANTY/CONTRACT BE CANCELLED?

Answer

Our Product Warranties are non-cancellable since there is a physical product applied to the vehicle that cannot be removed post application. However, some Service Contracts may be cancellable. Review your specific Warranty/Contact for details regarding its cancellability, or contact our Customer Service Department at (800) 453-8470. In the case of cancellable Service Contracts, please note that your selling dealership is responsible for providing refunds as per the terms of the specific contract. All inquiries regarding refund amount, status, and payments should be directed to your selling dealership.

Question 8

WILL THE CUSTOMER STILL RECEIVE COVERAGE SERVICE IF THEY MOVE?

Answer

PermaPlate is a national company with the ability to service claims anywhere in the United States and Canada.

FAQ