HOW DOES THE CUSTOMER FILE A CLAIM?
To file a claim, a customer may either call our Customer Service Department at 1-800-453-8470 during business hours (8:00 am – 5:00 pm MST, Mon.-Fri.) or they may fill out a claim form online.
WHAT DOES MY WARRANTY COVER?
The specific coverages for a contract are detailed on the contract itself. If the customer is unable to locate their contract, they may also contact our Customer Service Department by emailing firstname.lastname@example.org or by calling 1-800-453-8470. In order to locate their warranty, the customer must provide either their warranty number or their Vehicle Identification Number (VIN). A Customer Service Representative will assist the customer with any questions they may have regarding their specific coverages.
HOW DO I CONFIRM THAT A CUSTOMER’S CONTRACT IS PROPERLY REGISTERED WITH PERMAPLATE?
HOW IS A CUSTOMER’S WARRANTY TRANSFERRED?
The contract transfer form is required to be filled out. Click here to fill out form.
HOW IS THE WARRANTY RENEWED?
If the customer wishes to renew their contract at the end of the coverage period, they may return to an authorized dealer where they can purchase an additional contract at the prevailing retail rate. If the customer has moved, or if they are uncertain as to which dealerships in their area offer their specific contract, they may contact our Customer Service Department at 1-800-453-8470 or by emailing email@example.com. A Customer Service Representative will assist the customer in locating an authorized dealer near them.
HOW CAN THE CUSTOMER GET A COPY OF THEIR WARRANTY?
The customer may either contact their selling dealership’s finance department, or they may contact our Customer Service Department by emailing firstname.lastname@example.org or by calling 1-800-453-8470 to obtain a copy of their contract.
CAN MY WARRANTY/CONTRACT BE CANCELLED?
WILL THE CUSTOMER STILL RECEIVE COVERAGE SERVICE IF THEY MOVE?
PermaPlate is a national company with the ability to service claims anywhere in the United States and Canada.