Question 1

HOW DOES THE CUSTOMER FILE A CLAIM?

Accepted Answer

To file a claim, a customer may either call our Customer Service Department at 1-800-453-8470 during business hours (8:00 am – 5:00 pm MST, Mon.-Fri.) or they may fill out a claim form online.

Question 2

WHAT DOES MY WARRANTY COVER?

Accepted Answer

The specific coverages for a contract are detailed on the contract itself. If the customer is unable to locate their contract, they may also contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470. In order to locate their warranty, the customer must provide either their warranty number or their Vehicle Identification Number (VIN). A Customer Service Representative will assist the customer with any questions they may have regarding their specific coverages.

Question 3

HOW DO I CONFIRM THAT A CUSTOMER’S CONTRACT IS PROPERLY REGISTERED WITH PERMAPLATE?

Accepted Answer

Please contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470.
Please have prepared:
Owner’s Name
Warranty Number
Date of Purchase
Dealership Name from where the vehicle was purchased
A Customer Service Representative will verify registration of the warranty.

Question 4

HOW IS A CUSTOMER’S WARRANTY TRANSFERRED?

Accepted Answer

The contract transfer form is required to be filled out. Click here to fill out form. 
 
Please note that not all contracts are transferrable. Contact our Customer Service if there is a question about the renewal of specific warranties/contracts.

Question 5

HOW IS THE WARRANTY RENEWED?

Accepted Answer

If the customer wishes to renew their contract at the end of the coverage period, they may return to an authorized dealer where they can purchase an additional contract at the prevailing retail rate. If the customer has moved, or if they are uncertain as to which dealerships in their area offer their specific contract, they may contact our Customer Service Department at 1-800-453-8470 or by emailing customerservice@permaplate.com. A Customer Service Representative will assist the customer in locating an authorized dealer near them. 
 
Please note that not all contracts are renewable. Contact our Customer Service if there is a question about the renewal of specific warranties/contracts.

Question 6

HOW CAN THE CUSTOMER GET A COPY OF THEIR WARRANTY?

Accepted Answer

The customer may either contact their selling dealership’s finance department, or they may contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470 to obtain a copy of their contract.

Question 7

CAN MY WARRANTY/CONTRACT BE CANCELLED?

Accepted Answer

Our Product Warranties are non-cancellable since there is a physical product applied to the vehicle that cannot be removed post application.  However, some Service Contracts may be cancellable.  Review your specific Warranty/Contact for details regarding its cancellability, or contact our Customer Service Department at (800) 453-8470.
In the case of cancellable Service Contracts, please note that your selling dealership is responsible for providing refunds as per the terms of the specific contract.  All inquiries regarding refund amount, status, and payments should be directed to your selling dealership.

Question 8

WILL THE CUSTOMER STILL RECEIVE COVERAGE SERVICE IF THEY MOVE?

Accepted Answer

PermaPlate is a national company with the ability to service claims anywhere in the United States and Canada.

Question 9

WHERE CAN I PURCHASE PERMAPLATE PRODUCTS?

Accepted Answer

You may purchase a service contract from one of our more than 3,000 participating auto dealerships. Call (800) 453-8470 to locate a dealer in your area.

Question 10

CAN I WASH MY VEHICLE?

Accepted Answer

Wash vehicle regularly. Hand Wash (when possible) Limit automatic car washes to touchless or soft touch systems.

Question 11

CAN I WAX MY VEHICLE?

Accepted Answer

We recommend the use of Paintguard® renewer or an automotive wax every 6 months or 7,500 miles.

Question 12

I WOULD LIKE TO BEGIN THE PROCESS OF SUBMITTING A CLAIM TO MY VEHICLE FOR SURFACE RUST AND INTERIOR LEATHER CRACKING OF SEATS.

Accepted Answer

Appearance claims can be initiated online by visiting this link https://siskinent.com/appearance-products-claim-form/ or by contacting our Customer Service Department toll free at (800)453-8470 to have a claim form sent to you directly.

Question 13

I PURCHASED PERMAPLATE AND WANTED TO SEE WHAT THE WARRANTY IS AND IF IT HAS BEEN TRANSFERRED TO ME.

Accepted Answer

Please make sure to complete the transfer form by visiting this link https://www.permaplate.com/transfers.

Question 14

I PURCHASED COVERAGE LAST YEAR. IS THERE AN AUTHORIZED SERVICE PROVIDER IN OUR AREA?

Accepted Answer

We are a nationwide company and have a large network of trusted technicians to service your claim.

Question 15

I'M INQUIRING ON HOW I GO ABOUT FILING A CLAIM OR HAVING MY WINDSHIELD REPLACED.

Accepted Answer

Windshield warranty claims can be initiated online by visiting this link https://siskinent.com/autonation-windshield-claim-form/ or by contacting our Customer Service Department toll free at (888) 855-5427 to have your questions and/or concerns addressed.

Question 16

WE HAVE A DENT. HOW DO I GO ABOUT MAKING A CLAIM AND GETTING IT FIXED?

Accepted Answer

Dent warranty claims can be initiated online by visiting this link https://siskinent.com/wp-content/uploads/2017/10/DENT-REPAIR.pdf or by contacting our Customer Service Department toll free at (888) 855-5427 to have your questions and/or concerns addressed.

Question 17

I MAILED A CLAIM IN AND I WAS WONDERING IF I STILL NEED TO MAKE A CLAIM BY PHONE.

Accepted Answer

Once we receive your claim form, we will send you a confirmation email confirming that a claim has been filed under your warranty. If you do not receive an email confirmation, please contact our customer service department.

Question 18

I BOUGHT A PERMAPLATE PROTECTION PACKAGE. HOW DO I CONFIRM THAT THE PACKAGE I BOUGHT INCLUDES REPLACEMENT KEYS?

Accepted Answer

Please refer to the Terms and Condition of your warranty for specific coverage. Please reach out to our customer service department for further questions.

Question 19

I HAVE A FLAT TIRE AND THREE WHEELS THAT I HAVE SCRATCHED. HOW CAN I GET MY TIRE AND WHEELS FIXED?

Accepted Answer

Please reach out to our Tire and Wheel customer service department at 1-888-684-9327 for further information on your warranty.

Question 20

WHAT KIND OF DAMAGE IS COVERED BY TIRE & WHEEL?

Accepted Answer

Road hazards such as:
Other road debris
Curb damage
Glass
Nails
Potholes

Question 21

WHAT ARE SOME OF THE FEATURES OF TIRE & WHEEL PROTECTION COVERAGE?

Accepted Answer

Tire & Wheel protect coverage features include:
Multiple term options (1 – 5 years) to meet the coverage and budget preference of customers
Toll-free program assistance
No limit on the number of tire and or wheel claims
Wheel coverage for the vehicle’s original or replacement wheels
Tire coverage for the vehicle’s original, upgraded, or replacement tires.
Various terms
Available for new and used vehicles

Question 22

HOW IS THE THEFT PROTECTION NUMBER PLACED ON A VEHICLE?

Accepted Answer

Each unique and traceable Theft Protection personal identity number is indelibly placed on the vehicle in one of these ways:
Theft Protection Phantom Footprints - Permanent, tamper-resistant labels are applied to the vehicle on six different areas. These labels leave a traceable mark if removed.
Theft Protection Etch - provides traceable ID numbers that are chemically etched into each of the vehicle's windows
Both programs include anti-theft decals for the windows to help deter thieves.

Question 23

WHAT ARE SOME OF THE FEATURES OF THEFT PROTECTION COVERAGE?

Accepted Answer

Theft Protect coverage features include:
Deductible coverage for vehicles recovered and repairable
Guaranteed payment for vehicles recovered as a total loss
Guaranteed payment for non-recovered vehicles
Identification of vehicle ownership in the event of a recovery

FAQ