FAQ

To file a claim, a customer may either call our Customer Service Department at 1-800-453-8470 during business hours (8:00 am – 5:00 pm MST, Mon.-Fri.) or they may fill out a claim form online.

The specific coverages for a contract are detailed on the contract itself. If the customer is unable to locate their contract, they may also contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470. In order to locate their warranty, the customer must provide either their warranty number or their Vehicle Identification Number (VIN). A Customer Service Representative will assist the customer with any questions they may have regarding their specific coverages.

Please contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470.

Please have prepared:

Owner’s Name

Warranty Number

Date of Purchase

Dealership Name from where the vehicle was purchased

A Customer Service Representative will verify registration of the warranty.

The contract transfer form is required to be filled out. Click here to fill out form.

Please note that not all contracts are transferrable. Contact our Customer Service if there is a question about the renewal of specific warranties/contracts.

If the customer wishes to renew their contract at the end of the coverage period, they may return to an authorized dealer where they can purchase an additional contract at the prevailing retail rate. If the customer has moved, or if they are uncertain as to which dealerships in their area offer their specific contract, they may contact our Customer Service Department at 1-800-453-8470 or by emailing customerservice@permaplate.com. A Customer Service Representative will assist the customer in locating an authorized dealer near them.

Please note that not all contracts are renewable. Contact our Customer Service if there is a question about the renewal of specific warranties/contracts.

The customer may either contact their selling dealership’s finance department, or they may contact our Customer Service Department by emailing customerservice@permaplate.com or by calling 1-800-453-8470 to obtain a copy of their contract.

Our Product Warranties are non-cancellable since there is a physical product applied to the vehicle that cannot be removed post application. However, some Service Contracts may be cancellable. Review your specific Warranty/Contact for details regarding its cancellability, or contact our Customer Service Department at (800) 453-8470.

In the case of cancellable Service Contracts, please note that your selling dealership is responsible for providing refunds as per the terms of the specific contract. All inquiries regarding refund amount, status, and payments should be directed to your selling dealership.

PermaPlate is a national company with the ability to service claims anywhere in the United States and Canada.

You may purchase a service contract from one of our more than 3,000 participating auto dealerships. Call (800) 453-8470 to locate a dealer in your area.

Wash vehicle regularly. Hand Wash (when possible) Limit automatic car washes to touchless or soft touch systems.

We recommend the use of Paintguard® renewer or an automotive wax every 6 months or 7,500 miles.

Appearance claims can be initiated online by visiting this link https://siskinent.com/appearance-products-claim-form/ or by contacting our Customer Service Department toll free at (800)453-8470 to have a claim form sent to you directly.

Please make sure to complete the transfer form by visiting this link https://www.permaplate.com/transfers.

We are a nationwide company and have a large network of trusted technicians to service your claim.

Windshield warranty claims can be initiated online by visiting this link https://siskinent.com/autonation-windshield-claim-form/ or by contacting our Customer Service Department toll free at (888) 855-5427 to have your questions and/or concerns addressed.

Dent warranty claims can be initiated online by visiting this link https://siskinent.com/wp-content/uploads/2017/10/DENT-REPAIR.pdf or by contacting our Customer Service Department toll free at (888) 855-5427 to have your questions and/or concerns addressed.

Once we receive your claim form, we will send you a confirmation email confirming that a claim has been filed under your warranty. If you do not receive an email confirmation, please contact our customer service department.

Please refer to the Terms and Condition of your warranty for specific coverage. Please reach out to our customer service department for further questions.

Please reach out to our Tire and Wheel customer service department at 1-888-684-9327 for further information on your warranty.

1. Road hazards such as:

   1. Other road debris

   2. Curb damage

   3. Glass

   4. Nails

   5. Potholes

1. Tire & Wheel protect coverage features include:

   1. Multiple term options (1 – 5 years) to meet the coverage and budget preference of customers

   2. Toll-free program assistance

   3. No limit on the number of tire and or wheel claims

   4. Wheel coverage for the vehicle’s original or replacement wheels

   5. Tire coverage for the vehicle’s original, upgraded, or replacement tires.

   6. Various terms

   7. Available for new and used vehicles

1. Each unique and traceable Theft Protection personal identity number is indelibly placed on the vehicle in one of these ways:

   1. Theft Protection Phantom Footprints - Permanent, tamper-resistant labels are applied to the vehicle on six different areas. These labels leave a traceable mark if removed.

   2. Theft Protection Etch - provides traceable ID numbers that are chemically etched into each of the vehicle's windows

Both programs include anti-theft decals for the windows to help deter thieves.

1. Theft Protect coverage features include:

   1. Deductible coverage for vehicles recovered and repairable

   2. Guaranteed payment for vehicles recovered as a total loss

   3. Guaranteed payment for non-recovered vehicles

   4. Identification of vehicle ownership in the event of a recovery